Assessing the Impact of E-Training and Development on Employees In-Role Performance: A Study of Service Sector Organisations in the UAE

Abstract

Given the rapidly evolving work environment and increased digitalisation in social life, electronic learning (E-learning) systems have emerged as effective tools for training human resources. These systems can comprehensively cover areas such as technologies, products, services, culture and policies. By utilising E-learning organisations can empower employees with lighter workloads to take on more responsibilities through targeted training. Study indicates that E-learning enhances employee performance by boosting productivity, thereby improving work quality and overall performance levels. E-training will probably improve employees’ knowledge and abilities because it provides access to current information. Employee resilience and career development have been shown to significantly increase worker productivity. However, productivity is not directly impacted by e-training. A sample of 223 was collected from employees working in service sector. The factors that identify the Impact of E-Training and Development on Employees’ In-Role Performance in Service Sector are Increased Accessibility and Flexibility, Enhanced Learning Experience, Enhanced Job Performance and Support for Continuous Learning.

Keywords: E-Learning, Training and Development, Performance, Service Quality, Service Industry and Employee Performance

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