Contributory Factors in Employee Satisfaction: An Empirical Investigation of Banking Industry

Abstract

Banking industry has sufficiently undergone rapid changes in India and with the entry of foreign players and strong private players the face of industry was redefined completely. In wake of these changes, the changes in the fundamentals and structure of banking industry majorly led by competition and technology of the banking industry also affected the role of internal customers i.e. the employees of the industry. Besides several other changes took place in the industry which led to huge churning of employees in the industry thus the need for caring for the satisfaction of employees also became important. There are several antecedents of employee satisfaction found in various studies conducted in different areas of different industries and sectors. The critical examination done on those antecedents have concluded on certain factors to be of enormous significance to assess and evaluate employee satisfaction in banks. The study entails to empirically establish the causal factors in determining the satisfaction of the bank employees. It not only aims to establish the contributory factors but also assess the current level of employee satisfaction in the banks.

Keywords: Employee Satisfaction, Banking Industry, Motivators, Rewards, Organisational Support, Career Growth, Job Enrichment.

View PDF