Emotional Intelligence and On-The-Job Behaviour

Abstract

Turbulent globalized business environment has necessitated the dedicated performance of employees. It is the human resources which can make or mar the organization. Employees effectiveness is based on his knowledge, talent, interpersonal skills and experience in organization. Earlier intelligent quotient was the criterion for selection of employees, but now their emotional intelligence (i.e. how they handle and manage their own as well as others emotions) has become more prominent in their effectiveness at job. Present study has tried to explore the influence of emotional intelligence on on-the-job behavior of employees. On-the-job behavior has been studied on four dimensions namely, positive work behavior, physical withdrawal behavior, psychological withdrawal behavior and antagonistic work behavior. Sample for the study comprised 311 employees from service sector. Study has confirmed the relationship and influence of emotional intelligence on positive work behavior, psychological withdrawal behavior, physical withdrawal behavior and antagonistic work behavior. Study further analyzed the demographic analysis of employees regarding emotional intelligence and on-the-job behavior on the basis of age, gender, educational qualification and total work experience of employees.

Keywords: Emotional Intelligence, Positive Work Behaviour, Psychological Withdrawal Behaviour, Physical Withdrawal Behaviour, Antagonistic Work Behaviour

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