Factors Influencing Employee Retention in the Telecommunications Sector: A Case Study

Abstract

The study aimed to investigate the factors influencing employee retention, assess employee perceptions and provide strategic recommendations for enhancing overall retention within the organisation. Job satisfaction, organisational culture, profit-sharing initiatives, leadership styles and the impact of the hybrid-working model were identified as critical factors influencing employee retention. Positive sentiments were observed regarding profit-sharing initiatives and the hybrid-working model. However, concerns were raised about the perceived lack of inspirational leadership within the organisation. Recommendations include strengthening leadership development programmes, enhancing communication about profit sharing and tailoring hybrid work policies to meet evolving employee needs were made. This research contributes valuable context-specific insights into employee retention within the telecommunications industry, offering practical implications for organisations navigating the complexities of workforce dynamics. Despite the robust methodology, certain limitations, such as sample size constraints and potential biases, should be acknowledged for a nuanced interpretation of the findings. Identified gaps in knowledge suggest opportunities for future research, including deeper investigations into specific aspects of leadership, organisational culture and the evolving dynamics of hybrid work.

Keywords: Employee, Leadership, Management, Organisations, Profit, Telecom, Retention

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