Identifying Managerial Competencies in the Indian Banking Sector
Published: 2015
Author(s) Name: Rina Pandey, Rajnish Kumar Misra |
Author(s) Affiliation: Jaypee Business School, Jaypee Institute of Information Technology, Noida, Uttar Pradesh, India.
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Abstract
In todays liberalized & globalized banking environment, managerial competencies have been considered very important concept. These competencies help in improved customer satisfaction which ultimately leads to enhanced customer base. The objective of the present study is to identify the competencies which are important for middle level managers in the banking industry, particularly in the Indian context. The objective was determined with the help of a survey which was administered to various banking professionals in the National Capital Region. The first part of the paper deals with the current situation of the Indian banking industry, concept of competency and managerial competencies, and literature review on managerial competencies. The second part deals with the survey carried out and the outcomes obtained as a result of it. Finally, the paper concludes with the limitations of the study and comes up with the areas in which future research can be carried out.
Keywords: Competency, Managerial Competencies, Banking Industry
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