Impact of Employee Experience on Employee Performance - A Competitive Advantage

Abstract

One of the biggest challenges that organisations are currently facing is getting the team to twig on and perform to its fullest potential. Ransom packages and perquisites attract people into the organisation, but getting them glued down to the organisation is not easy. Today, as technological innovations are at their peak with artificial intelligence and machine learning, the boundaries between technology and humans are shrinking. The journey which an employee takes with an organisation maps his experience within the organisation. It is a sum of all associations an employee has with his colleagues, the technology with which he works and the work environment right from the time an individual is recruited, developed, engaged and departs from the organisation. The study was conducted among managers and senior managers working with private sector banks in Chennai, on the factors that affect employee experience and its effect on the self-perceived enhanced performance of the managers. A conceptual framework has been designed, tested and a structural equation model has been developed. The upshot of the analysis revealed that positive employee experience has a positive impact on enriched employee outcomes. The study focuses on identifying what are the factors that drive employee experience and its outcome. The findings indicated that positive employee experience is associated with improved employee outcomes such as better job performance, willingness to contribute beyond expectations or without limitations and higher retention.

Keywords: Employee Engagement, Empowerment, Positive Employee Experience, Employee Performance, Discretionary Effort, Retention

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