Influence of Emotional Intelligence on Employee Satisfaction: An Empirical Study of Banking Sector
Published: 2016
Author(s) Name: Prabhjot Kaur Mahal |
Author(s) Affiliation: Associate Professor, Chandigath Group of Colleges, Jhanjeri campus, Kharar, Mohali, Punjab, India
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Abstract
This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.
Keywords: Emotional Intelligence, Employee Performance, Emotional Maturity, Emotional Competency, Emotional Sensitivity
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