Performance Management System Study of the IT Industry using Balanced Score Card

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Performance means the process where employees, with their engagement of knowledge and skills, perform the work through the realisation of their objectives effectively. Performance management identifies the organisation’s objectives, the necessary results to achieve these objectives, the ways to be effective in achieving these objectives, and the drivers to achieve them. This means that being engaged is not the same as achieving results. It makes us understand that the training, work, and commitment are not results. The performance management system has its focus on achieving the best results within the organisation, department, team, or individual through understanding and orienting efforts towards efficiency, within a framework of planned goals, standards, and skills required. The positive relationship proved in the balance score card (BSC) method that the information technology (IT) industry – case specific, has a balanced framework for performance management system (PMS) practices. The positive relationship also showed that the higher management of the IT industry understand the specific needs of the customers. Examining the relationship between BSC 4 perspectives and employee attitude (EA), it is revealed that BSC customer, BSC finance, and BSC internal processes are significantly related to the EA. The EA would act as a control mechanism among the employees to ensure that the services provided by the IT industry is up to the expectations of the customers, since they are the stakeholders.

Keywords: Balanced Scorecard, Employee Attitude, Managerial Performance, Organisation Culture, Performance Management System

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