Role of Emotional Intelligence on Employee Retention: The Mediating Role of Workplace Spirituality in Higher Education Settings among Teachers

Abstract

This study explores the complex connection between emotional intelligence (EI) and the ability of instructors to stay in their jobs (employee retention) in higher education institutions in the busy Delhi-NCR region. Further mediating effects of workplace spirituality is examined between EI and ER. This study uses the combination of purposive and convenience sampling. A well-structured questionnaire was floated with a Likert scale as the research instrument to higher education institutions teaching fraternity. Sample size is 200 teachers out of which 170 filled the questionnaire completely. The study validates the proposed model that by employing Structural equation Model approach with Partial Least square (PLS-4). The assumption that a spiritual work atmosphere and high EI both help with employee retention is supported by this result, which shows a clear association between the two and importance of EI is also examined to understand the reasons for intent to leave.

Keywords: Attrition, Employee Retention (ER), Emotional Intelligence (EI), Emotional Quotient (EQ), Higher Education, Workplace Spirituality (WRS)

View PDF