E-Government Service Adoption in India: A Conceptual Model

Abstract

Governments around the world are spending a lot of money on e-government projects for providing better services to citizens. Success of these e-government projects depend a lot on their adoption by citizens. There are a number of studies suggesting various adoption models. These adoption models differ from country to country based on their unique environments. The objective of this paper is to understand various factors which affect the adoption of e-government services in India. The proposed conceptual model for evaluating citizens’ intention to adapt e-government services integrates constructs from Technology Acceptance Model (TAM), Diffusion of Innovation Theory, trust, awareness, and Information and Communication Technology (ICT) infrastructure availability literature. The model will help in understanding a citizen’s perception about e-government services in India. The paper proposes a unique model of egovernment service adoption which is applicable in Indian environment with an emphasis on ICT infrastructure availability and awareness about e-government services.

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