Relational Analysis of Organisational Role Stress and Conflict Management Strategies in Indian Service Sector
Published: 2009
Author(s) Name: B.K. Punia, Mitali Khosla
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Abstract
The fast changing business environment has multiplied the stress of social masses. The people working in varied sectors and at different managerial cadres experience the stress in day-to-day functioning. Though the level of stress may vary from every level and if stress increases beyond an optimum limit then it gives rise to conflict. Conflict and stress go hand-in-hand. If there is conflict, then stress is bound to be there and vice- versa. The present study highlights four important aspects. Firstly, the stress dimensions in Indian service sector. Secondly, the impact of select demographic variables on stress and conflict management strategies of service sectors executives, and thirdly, the impact of overall stress dimensions and conflict management strategies in all the sectors.
Keywords : Organisational Role Stress, Conflict Management Strategy, Avoiding, Compromise, Collaboration, Competition, Accommodation, Managing Conflict.
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