Expert System Implemented for Problem Solving in Commerce/Business Domain
Published: 2011
Author(s) Name: Viral Nagori, Bhushan Trivedi
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Abstract
The application of Expert Systems in commerce/business domain is relatively new
research area. The rapid growth of artificial intelligence has lead to the development and
implementation of expert systems for the purpose of commerce/business problem solving.
This generated a need for analysis and review of Expert Systems in commerce/business
domain. Here a few expert systems already implemented in the area of resource
allocation/ space utilization are reviewed. In addition, analysis is provided based on the
following factors: Objective of system, need for the system, development environment,
heuristics used, user interaction, knowledge base, explanation facility, inference engine,
knowledge update facility, performance evaluation, and category of expert system. At the
end, comparisons between expert systems based on the above factors are provided.
Though complete comparison is not possible, because each expert system is supposed to
be expert in its own domain and work in the specified domain with given constraints.
Still comparison enabled me to identify the factors which should be considered for the
development of expert system in human resource area. The main objective of the analysis
and review is to be acquainted with knowledge to develop Expert System in other
domains. At the end of the paper, guidelines for developing Expert Systems are presented.
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