Human Resource Development Climate and Employee Service Behavior in Banks: The Mediating Role of Organizational Commitment

Abstract

The human resource department strives to create a conducive environment for enhancing employee commitment and service behavior. The present study attempts to investigate the relationship between human resource development climate and employee service behavior with organizational commitment as mediating variable. For our study, a sample size of 543 employees of private and public sector banks from Delhi, Faridabad, Gurugram and Noida region were taken. The results indicated that HRD climate had a partial direct effect on employee service behavior and an indirect effect through organizational commitment. The empirical results showed the importance of HRD climate and its influence on employee services behavior. The findings of our study provide managerial implications for banks that strategies should be formulated to enhance employee organizational commitment and employee service behaviour which in turn lead to better consumer experience.

Keywords: Human Resource Development Climate, Organizational Commitment, Mediation, Public and Private Sector Banks

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