Tenure of Service and Its Impact on Employee Vulnerability to Stress in ITeS-BPO Companies

Abstract

Growing stress level in todays work environment is visible easily and it continues to spread. If this is not managed with caution it can lead to various psychological diseases than can badly hamper the health of an employee as well as the productivity of the organization. This paper aims at understanding reasons for employee vulnerability and relationship of the same with regards to Tenure of Service of the respondent. ITeS-BPO companies located at NCR (National Capital Region of Delhi) form the population for selecting the sample units. Hence, the survey was limited to companies located in Delhi and other NCR towns. Call-floor executives and operational managers at all levels were the target population for the study. The results of the research substantiate that the respondents in the group 12 months - 24 months of the tenure of service are the most vulnerable to stress. Also, the results indicated that the respondents with more than 36 months of service are least vulnerable to stress while working with an ITeS-BPO company. The study suggested that companies should explore in detail the causes due to which employees get tired very easily and thus become vulnerable to stress. Appropriate measures should be taken that may include time management, physical exercises, yoga, and meditation.

Keywords: Stress, Information Technology, Business Process Outsourcing, Business Process Management, Vulnerability, Tenure of Service, Burnout

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