Workplace Empowerment, Perceived Organizational Support and Their Impact on Organizational Citizenship Behavior: A Study of Garhwal Region in Uttarakhand State of India

Abstract

This paper tries to address some fundamentally important questions regarding health workforce. Organizational citizenship behavior, a distinct feature of the workforce assumes greater importance in case of health workers because the health workforce needs to have a missionary zeal – selfless service even in the harshest conditions, to serve the people and for this a conducive workplace is also required. Psychological Empowerment and Perceived Organization Support play a key role in motivating employees and influencing their attitudes and behavior towards the organization. The paper addresses the relationship between organizational citizenship behavior, psychological empowerment and perceived organization support and the differences in urban and rural regions. The study is set in the Garhwal region of Uttarakhand state which is one of the most difficult terrains in the country and working in such difficult terrain with a high level of organizational citizenship behavior is fundamentally significant. High level of organizational citizenship behavior translated into missionary zeal is the panacea to those who are suffering in the hilly region.

Keywords: Psychological Empowerment, Perceived Organization Support, Organizational Citizenship Behavior, Health Workers

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