Abstract
Defining leadership seems simple, yet its complexity becomes apparent, particularly when contemplating its transformative influence on an industry, especially during crises. The meaning of leader and leadership explored through extensive literature reviews, reveals a similarity resonating across various industries, albeit with nuanced differentiations. Definitions persist through different eras, displaying both continuity and substantial variations. Similarly, the perspectives of gainfully employed individuals within the working class contribute similar yet uniquely nuanced definitions based on personal experiences. This research undertakes an in-depth analysis of the traits that employees seek in leaders within the present-day context. A survey methodology was employed, gathering insights from the executive team and business unit members within an IT product company. Study findings suggest that while authenticity, compassion, and a commitment to coaching and development are pivotal leadership qualities, their impact on increasing employee loyalty and commitment is intricately linked to leaders ability to establish trust. The creation of a positive, politicsfree environment, fostering psychological safety, emerged as a crucial factor influencing these dynamics. Leaders fostering trust through openness, transparency, and support contribute to an environment where employees feel secure in expressing ideas, taking risks, and fully engaging in their work. A positive, collaborative atmosphere, free from political behavior, enhances perceptions of fairness and equality, fostering increased loyalty and commitment. Moreover, prioritizing psychological safety promotes employee well-being by providing a space for expressing thoughts and concerns without fear of repercussions. This positive work environment reduces stress, contributing to enhanced employee well-being and, consequently, increased loyalty and commitment.
Keywords: Leader, leadership, employee commitment, employee loyalty, employee engagement
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