ATITHYA: A Journal of Hospitality

2016 | Volume 2 | Issue Issue 1

Environmental Management Practices in the Hotel Industry for Eco Tourism & Its Sustainability

1. Ajay Kumar Mithilesh Rai

Received
15-Mar-2016 		Accepted
- 		Published
15-Mar-2016
Abstract
As per my pilot study conducted on Star Hotels (3-5) to see the degree of Greenness in operation using Environmental Management Practices Indicators for Sustainability & Profitability as well in due course and measuring their impact on guest satisfaction. Based on the findings it was observed that there was a positive impact of innovative green practices, service quality, courtesy, competency and responsiveness (CCR) of staff on guest satisfaction level in the hotel.
Keywords Innovative Green Practices, Guest Satisfaction, Service Quality
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