1.
Partha Naskar
– General Manager (Accounts) & Ex-Officio Joint Secretary to the GoWB, West Bengal, SCSTOBC Development & Finance Corporation, Kolkata, West Bengal, India.
2.
Pitu Kundu
– Independent Research Scholar, M.Com [Accounts & Finance], CMA [Intermediate], Naba Ballygunge Mahavidyalaya, India.
3.
Ananya Modak
– Independent Research Scholar, MBA (HR and Marketing), Ramdeobaba University, Nagpur, Maharashtra, India.
4.
Srija Paul
– Student First Year M.Com, Sister Nivedita University, Kolkata, West Bengal, India.
Received -
Accepted -
Published 18-Jun-2026
Abstract
Dynamism is the call for the hour. Amidst fluctuating waves in
post pandemic platform, the hospitality sector in West Bengal is
undergoing transformative changes to define innovative pathways
for immersive guest experiences. The research explores the factual
information and related literature on the effect of employability
skills, diversity and inclusion, digital competencies, apprenticeshipbased
training, customer service skills, communication skills,
professional development, and ethical values on hospitality
sector. The prime aim of the study examines how skill-based
and behavioural competencies are enablers for fostering
sustainable livelihood outcomes towards hospitality progression
and inclusive growth. The questionnaire-based measurement tool
through statistical testing comprising descriptive statistics test for
correlation, Structural Equation Modelling reveals the outcome of
hospitality livelihood competencies. The reliability analysis reveals
a Cronbach’s Alpha value of 0.97. The subject analysis indicates
that internal consistency among the variables are excellent. The
findings indicate that employability skills significantly influence
customer service competencies, affecting livelihood outcomes, and
highlighting the mediating role of customer-oriented capabilities.
The study adds knowledge to the area of hospitality talent, skills
and competencies of the future of sustainable hospitality and
its workforce. The study makes a realistic attempt to uphold the
behavioural and experience-based learning aspects for livelihood
and economic sustainability paving pathway for smart hospitality
revolution.
