1.
Riya Dixit
– AISSMS College of Hotel Management & Catering Technology, Pune, Maharashtra, India.
2.
Rajeshree S. Pol
– AISSMS College of Hotel Management & Catering Technology, Pune, Maharashtra, India.
Abstract
Business Hotels cater to travelers who priotize efficiency and convenience making the introduction of Mobile Check-in. Marriott which is a pioneer in this area recognized the potential of mobile technology and introduced mobile check-ins in 2013. This helped to streamline the check-in process, offering the guests a seamless and Time-saving experience and enhancing Guest Satisfaction. Pune is a city that deals with a lot of corporate travelers. Mobile check-in can be defined as the process of registering yourself on the Mobile/ App to speed up the Process. This paper highlights the impact of implementing mobile check-ins in Business Hotels in Pune, shedding light on its efficiency and preference among Travellers.
