1.
Abhijit Chakraborty
2.
Sudip Kr. Deb
3.
Sitanath Mukhopadhay
4.
Ranjan Bhattacharya
Abstract
The Small scale manufacturing enterprises are facing critical
problems while selling their products. As the SSE is not having huge
financial backup and so they depend very much on the revenue earned
after selling their product. The product sales can only increase if the
manufactured product is meeting the desired level of standard of the
customers’ requirement. But actually it is not doing so. In this paper,
we have tried to analyse the problems in the context of external
obstacles to Quality by taking survey with the help of questionnaire for
the SSE. If the external obstacles are addressed properly by the SSE,
then they can remove the obstacles to quality to a large extent by
changing them accordingly as per market demand.
Keywords: Quality, Profit, SSE, Quality loop, Customer
