1.
Salma Cherdouh
– Faculty of Economics, Commercial and Management Sciences, University of Bejaia, Algeria.
2.
Salim Kebir
– National Higher School of Technology and Engineering, Department of Industrial Engineering, Annaba, Algeria.
3.
Hanene Meslem
– Faculty of Economics, Commercial and Management Sciences, University of Bejaia, Algeria.
Abstract
This study aims to explore the influence of technological tools on the overall tourist experience. The research adopts Pine and Gilmore’s Experience Economy model as a conceptual framework. A quantitative approach was employed through the collection of survey data from a sample of tourists. Statistical analyses were conducted to examine the relationships between technology use and each experiential dimension. The findings reveal unexpected relationships between technology use and the components of the experience economy model. While certain dimensions, such as education and aesthetics, showed positive correlations with technology use, other dimensions like escapism exhibited weak or ambiguous associations. These results suggest a more complex and nuanced role of technology in the tourist experience than previously assumed. By combining a well-known experiential model with digital factors, this study offers new insights into how technologies shape, challenge, or enhance the tourist experience.
Keywords Experience Economy, Tourist Experience, Technology Usage, Smart Tourism
