1. – Govt. Girls College Waidhan, Singrauli, Madhya Pradesh, India.
2. – Govt. Girls College Waidhan, Singrauli, Madhya Pradesh, India.
3. – Govt. Girls College Waidhan, Singrauli, Madhya Pradesh, India.
| Received
08-Jan-2024 |
Accepted
- |
Published
08-Jan-2024 |
The study offers a comprehensive analysis of global research on Chatbot and ChatGPT from 2002 to 2023. A rapid research growth has been noted after the year 2017. The research growth, authorship analysis, keyword analysis, citation pattern, co-occurrence of keywords and thematic analysis were analysed. The USA leads in publications and citations, while the Norway achieved the highest average citations. Keyword trends highlighted “Chatbot,” “Artificial intelligence” and “ChatGPT” as research domains. Thematic clusters emerged from co-occurrence analysis. Finally, this study maps the dynamic evolution of Chatbot and ChatGPT research in the first two decades of the 21st century and offers insights for researchers, practitioners and policymakers in the AI research field.