1.
Kailash
– Phd Research Scholar, Dept. Of Mechanical Engg., J. C. Bose Univ. Of Science & Tech., Ymca, Haryana
2.
Rajeev Kumar Saha
– Phd Research Scholar, Dept. Of Mechanical Engg., J. C. Bose Univ. Of Science & Tech., Ymca, Haryana
3.
Sanjeev Goyal
– Phd Research Scholar, Dept. Of Mechanical Engg., J. C. Bose Univ. Of Science & Tech., Ymca, Haryana
Abstract
In a competitive environment, balancing of demand and supply is a typical challenge for an entrepreneur. The continuous internal
supply chain benchmarking practice would be helpful in establishing a balance between demand and supply. In this research
paper, authors have come across variable factors of internal supply chain management benchmarking through literature review.
The identified factors are: Human Resources Orientation, Inbound logistics, Operational logistics, Outbound logistics, Economies
of scale, Flexibility, Logistics strategies, New Product development system, Material follow up and Procurement, Production
Operation Process, Production Programming, Quality System, Products delivery, Foreign trade and service management and
Transport-Reception-Custom decision. The opinions of industrial experts are collected through 15 questionnaire surveys with
rating point scales from 1 to 5. VIKOR methodology is used to distinguish factors’ performance gap and stimulate the scope of
improvement. The main objective of authors is to establish factors’ ranking using VIKOR methodology, including the calculated
weight of factors through the analytical hierarchy process technique.
Keywords Internal Supply Chain Management (ISCM), VIKOR Methodology, Factors Ranking, Analytical Hierarchy Process (AHP) Technique
