As digital transformation progresses at an unprecedented rate, the necessity to digitize supply chains has become increasingly apparent. This transition underscores the importance of accurately evaluating key performance indicators (KPIs) to assess these digital initiatives’ impact effectively. This paper offers an in-depth examination of a broad spectrum of KPIs critical for evaluating supply chain digitization. It also focuses on various methodologies for KPI assessment while acknowledging the significant challenges organizations encounter in tracking these metrics. Additionally, this study presents a comprehensive framework designed to help organizations methodically evaluate their digitization efforts. This framework ensures that measurement initiatives align with overarching strategic objectives and promote enhancements in supply chain efficiency through the strategic deployment of digital technologies. By establishing a robust method for tracking and analyzing KPIs, organizations can better understand their performance in a digital context. This exploration is vital for companies striving to leverage digital transformation to maintain competitiveness in an increasingly intricate business landscape.

DOI: https://doi.org/10.21863/jscms/2024.13.3.002