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International Journal on Customer Relations

Volume 6 Issue 2

Published: 2018

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Articles

Insureds Perception on Determinants of Insurance Claim Recovery Process: Are these Illusions or Realities for the Insurers in Bangladesh

AKM Aminul Islam, Sahadat Hossain 1-8

Analyzing Retail Customer Buying Preferences and Patterns: An Empirical Study With Reference to Spencers Retail Outlet, Guntur

P Daniel, M S Narayana, P Vijay Kumar 9-13

Customer Experience in Indian Hospitality Sector: An Empirical Study

Raouf Ahmad Rather 14-26

Factors Affecting Buying Behaviour in the Purchase of Residential Property: A Factor Analysis Approach

Yogesh Kumar, Utkal Khandelwal 27-32

Factors Influencing Management of Customer Relationship of Frontline Employees in Selected Service-Sector Organizations

Tapas Lata Sahu, Rajendra Prasad Das 33-40

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